Claire Krendl Gilbert
Executive Director of IT Experience & Engagement
Dr. Claire Krendl Gilbert is the Executive Director of IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and working closely with Division units to continuously review and improve the user experience.
Dr. Gilbert has previously served as an IT strategy specialist at multiple institutions. At Virginia Tech, in her time as Director for Strategy & Analysis, Dr. Gilbert provided analysis for strategic planning and leadership in designing, implementing, and managing strategic projects across the Division of Information Technology. At Penn State, she led multiple initiatives on the development of the first system-wide IT strategic plan, facilitated the development and implementation of IT principles, assisted in the development of recommendations for improving coordination and service provision across the 21 Penn State campuses, and led a variety of peer benchmarking projects. She has international IT strategy experience, working with the chief IT officer at the University of Queensland in Brisbane, Australia on strategic planning, organizational review, and preparation for organizational restructuring.
Dr. Gilbert also has private sector experience from her time as an analyst at Deloitte Consulting in shared services and change management.
Dr. Gilbert received her Ph.D. in Higher Education from Penn State. Her research interests include higher education policy, inter-organizational collaboration, and student success.