As  IT  systems  have  become  more  complicated, as  needs  become  more  complicated, as  security  becomes  more  important, the  need  to  really  work together  more  effectively. Recognize  that  it's  very difficult  for  any  one  team  or unit  to  go  off and  provide a  service  completely  on  their  own. They're  going  to  need  identity, they're  going  to  need  to  understand security  implications. They're  going  to  need  network  considerations. That  working  across  the  boundaries  I  think  is something  that  we've  come  a  long  way. We  have  a  long  way  still  to  go, but  there  definitely  been  improvements in  terms  of  the  way  that  we work  in  that  sense. Spinning  out  the  help  desk,  if  you  will, creating  ITE  Squared  has represented  a  significant  shift in  terms  of  how  we  think  about  user  support, relating  to  users, communicating  with users  in  the  university  community. That  more  systematic  approach, more  disciplined  approach to  doing  that's  important, really  the  whole  university, over  time,  it's  gotten  big  enough  that people  can't  rely  on knowing  Jane  or  Bob,  right? They  have  to  have,  there  have  to  be more  systematic  approaches to  providing  support, in  our  case,  to  users  for  IT. I  think  back  to the  first  point  a  little  bit, we've  also,  I  think, grown  in  how  we  work with  distributed  IT  units. I  think  that's  become less  adversarial  and  more  cooperative, and  it  has  to  be  more  cooperative. Those  units  need  us. We  know  that  they  provide important  services  for  IT,  we  need  them. I  think  that  we  have a  growing  recognition  in  that  area. Security  has  become  more  important. I  think  we've  continued  to  up  our  game  in that  workforce  is  different  too. And  I  would  say  that  when  I came  in  almost  11  years  ago, it  was  already  on  this  trend. But  if  you  think  back  to  the  early  days of  information  technology  at  Virginia  Tech, we  were  really,  in  some  ways, the  premier  IT  employer  in  the  new  valley, if  not  Southwest  Virginia. If  you  wanted  to  do  IT  and  live  in  the  NRV, this  was  like  one  of  your  best  choices. If  not,  the  best  choice  has changed  a  lot  over  the  last  20  plus  years. To  where  we  have  lots  of competition  for  workforce  in  the  region. Now  with  remote  work, that  competition  comes from  everywhere  in  the  country. Not  quite  the  world  yet, but  everywhere  in  the  country. That's  something  that  certainly has  changed  in  how  we  have  to approach  recruiting, retention,  professional  development. The  world  was  changed  by  the  pandemic, by  the  covid  19  pandemic, and  we  work  very  differently  today  than we  did  in  the  beginning  of  March  of  2020. In  those  3.5  years, we  have  many  more  employees that  are  fully  remote, many  more  employees  that  are  hybrid. We  rely  on  technology for  collaboration,  a  lot  more. We  had  teams  already  with  remote  workers, so  they  were  understood  how  to  do  that  work, but  we've  learned  that across  most  of  the  division  now. That's  just  another  thing with  how  we  work  is  very  different  now.