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Information Technology Experience & Engagement

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four groups of people using computers for work and communication
As the storage cost paradigm shifts, the Google Workspace Program moves forward on all fronts

Virginia Tech and the Division of IT set into motion service changes, and a massive communications effort, ahead of Google's new licensing model that takes effect in July 2024.
The new Virginia Cyber Range “Add an exercise” webpage.
Cyber Range partners with IT Experience and Engagement to upgrade their web portal user interface

The Cyber Range collaborated with IT Experience and Engagement to redesign its web portal user interface, significantly improving accessibility and user experience.
People working at computer stations with multiple monitors
Virginia Tech partners with OmniSOC to provide 24x7 security monitoring

As an OmniSOC member, Virginia Tech will benefit from around-the-clock cybersecurity monitoring and incident response, as well as greater awareness of potential threats facing research and higher education.

Person on computer using the Knowledge Base site.
Leveraging knowledge management to improve IT Service Management processes and benefit the user experience

IT Experience and Engagement increased the number of Knowledge Base articles created by nearly 42 percent and the number of Knowledge Service Partners by 23 percent over the last fiscal year.
Person typing on laptop computer and file icons floating above the keyboard
IT Service Management Core Data & the Configuration Management Database: Laying the Foundation

Updates to the Configuration Management Database (CMDB) have enabled more effective management of IT assets across the Division of IT.
Graduate student receives diploma at commencement ceremony.
Using UX Principles to enhance the Plan of Study process for the Graduate School and its students

IT Experience and Engagement's UX team helped the Graduate School evaluate and improve the Program of Study process.
Students walking on campus in summer
Leveraging User Experience (UX) data for Service Improvement

Using user experience data from the last few years, IT Experience and Engagement (ITEE) expanded and improved its user services during Fall Rush, the period around the first week of classes, when user support needs are highest.