Information Technology at Virginia Tech is an organization that serves the university community and the citizens of the Commonwealth of Virginia by applying and integrating information resources to enhance and support instruction, teaching and learning; to participate in, support and enhance research; to foster outreach, develop partnerships with communities, and promote the capabilities of advanced networking and communications; and to provide, secure and maintain systems allowing the university to accomplish its missions.

The Office of Information Technology and CIO at Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, national origin, political affiliation, race, religion, sexual orientation, genetic information, veteran status, or any other basis protected by law.

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Job opportunities with Information Technology at Virginia Tech

  • Jun 13, 2019 Human Resources Generalist The Division of Information Technology Human Resources team is a collaborative team that utilizes trust and integrity to build relationships with each other and others in the organization. This team is organized under the Division of IT HR Manager with an Employee Engagement Lead, Employee Engagement Specialist, and two Human Resources Generalists. This position will report to the division HR Manager.

    The Human Resources Generalist will provide comprehensive human resources support by providing and coordinating the delivery of staffing, recruitment, performance management, classification and compensation, merits, wage and salary payroll, and leave reporting. This position will also be responsible for serving as the department liaison with University Human Resources, Payroll, and other office across campus that need to be contacted to efficiently and effectively solve staff issues.

    Our division works with Classified and University Staff, AP Faculty, and hourly wage. This position will serve as a subject matter expert for each type of employment. The successful candidate will also:
    - Work to process complex personnel actions accurately and within established timelines
    - Work effectively with a broad range of constituencies in a diverse community
    - Ensure compliance with policy, procedure, applicable state and federal laws and regulations
    - Maintain records and compile statistical reports
    - Analyze complex information to define and solve problems
    - Conduct audits and reviews to monitor, report, and resolve any potential compliance issues
    - Maintain the highest level of confidentiality
  • Jun 12, 2019 Full-stack Developer The primary responsibility of this position will be to support the development, maintenance, management, and upgrades of the enterprise web content management system (Adobe Experience Manager) and email solution (Adobe Campaign Standard). In addition, there are various other custom applications that support these two platforms and this position will continue to maintain and improve those applications.

    Adobe Experience Manager (AEM) is the web content management system at Virginia Tech with over 500 separate sites and delivering key university web sites such as vt.edu and vtnews.vt.edu. There are numerous custom AEM components and integrations with other systems.

    Adobe Campaign Standard (ACS) is currently the email marketing platform that sends out daily mail for university employees and a monthly email that reaches over 200k contacts. There are other groups on campus ready to use this system and will need support in creating and managing ACS elements for their email campaigns.

    A successful candidate will meet the requirements and be able to provide support for end users, communicate effectively with stakeholders, and develop features and integrations between the platforms and other applications at Virginia Tech.
  • Jun 11, 2019 Distance Learning Technician Provides first level technical and operational support for statewide videoconference network and electronic classrooms in the production of distance learning programs. Diagnose and facilitate/solve connection failures, audio/video failures, and other problems related to equipment malfunction at the terminal level.
  • Jun 10, 2019 Change Management Specialist The Change Management Specialist position will develop, coordinate, embed, and provide guidance on change management strategies and practices in the organization. The role of this position is to help build organizational change capacity, to work toward clear alignment of the workforce with the goals of the organization, to facilitate success for program changes, operational improvements, and improve employee engagement through building relationships.
    This position will report to the Senior Director of Projects and Initiatives of NI&S with a dotted line reporting relationship to the Human Resources Manager for the Division of IT.

    Responsibilities include:
    - Research relevant programs and practices in change management
    - Assess needs and opportunities relative to change management and employee engagement
    - Assist with Human Resources learning and development initiatives
    - Create and implement a structured change management methodology specific to the Division of IT that can be tailored to cultural shifts in the organization that will provide a clear link between adoption of change and successful business outcomes
    - Facilitate collaboration, communication, and engagement during change processes and in other assigned projects
    - Work with HR to create mechanisms to de-emphasize old behaviors and encourage new desired ones
    - Conduct ongoing program assessments for assigned initiatives
    - Support ongoing NI&S Branding initiative by integrating branding with change activities
    - Perform other related duties as assigned
  • Jun 05, 2019 Applications Specialist NI&S is a dynamic service organization with a commitment to continuous improvement and is seeking an enthusiastic, talented and driven person fill this role. The position reports to the operations manager and works closely with other members of the Communications Systems team and may interact with other programs within Virginia TechGÇÖs Network Infrastructure and Services (NI&S) team and other units of the University.

    As a member of the Communications Systems team, the Applications Specialist will assist in the support, management, operations, optimization and troubleshooting of Virginia Tech campus and National Capital Region unified and emergency communications systems and associated services. These include the Virginia Tech data network and core VoIP telephony system, which connects the campus, as well as off campus departments, and offices across the Commonwealth of Virginia, to more than 10,000 user endpoints. The emergency notification system VT Alerts provides timely notifications to the university at scale through a variety of on and off premise channels and the Virginia Tech Video Surveillance system provides live and accurate data to university first responders, enabling real time support in case of emergencies.
  • May 31, 2019 Executive Director of IT Experience and Engagement The Executive Director for IT Experience & Engagement (ITE-¦) leads the ITE-¦ unit of the Division of Information Technology. The Executive Director will report to the universityGÇÖs Vice President for Information Technology and Chief Information Officer and will lead the unit that serves as the GÇ£front doorGÇ¥ for users across the university, providing Division- and potentially university-wide coordination of associated activities. The Executive Director will be responsible for envisioning and collaborating with other IT units to deliver a high-quality user experience for Virginia Tech faculty, staff, students, and partners, focused on reflection, evaluation, and continuous improvement. While Division units have authority and responsibility for their services, systems, and processes, the Executive Director will ensure that appropriate scaffolding exists for quality assurance, assessment, and reporting related to ITE-¦. The Executive Director also provides leadership for the development and implementation of strategic initiatives for ITE-¦ and the Division of Information Technology.

    The Executive Director will be responsible for seeking to achieve these aims through functions that include:
    - User Engagement: main point of engagement for most users, includes user-facing support functions such as the switchboard, helpdesk, and VIP support
    - Experience Design and Improvement: focused on working across the IT organization to improve the user experience with IT services, sites, and processes
    - Communications and Relationship Management: focused on Division and unit communications, documentation, and customer outreach

    The Executive Director will also uphold the status of Senior InclusiveVT Representative for the Division of Information Technology. In this capacity, the position will serve as a liaison between the Division of IT and the Office of Inclusion and Diversity and will be a catalyst for advancing inclusion and diversity in the division by participating as co-chair of the Diversity Committee.
  • May 28, 2019 Operations Manager The Virginia Cyber Range is an agile, fast-paced group that uses modern software development methods, persistent stakeholder outreach, and creative problem-solving to provide educational resources for the next generation of cybersecurity experts, first in Virginia, and then nationwide.

    As the Operations Manager for the Virginia Cyber Range, you will have both internal and external responsibilities, ranging from business management to administration and human capital. The Operations Manager will partner closely with the Director to focus on developing business processes to support a service center that will provide cyber range services to customers external to our primary constituency.

    The Operations Manager will work with other staff to develop efficient business and administrative procedures within the organization for functions such as payroll, budgeting, procurement, inventory and equipment tracking, software license tracking, travel, and event planning. You will oversee and supervise execution of administrative and business processes across the organization to ensure efficient, effective execution and assist where necessary. You will organize and coordinate operations in ways that ensure maximum productivity and best customer experience, and assist in recruiting and hiring personnel for positions within the organization.
  • May 22, 2019 IT Support Specialist Network Infrastructure and Services (NI&S) is part of the Division of Information Technology at Virginia Tech. We provide advanced network, data center, communications, public safety, and cable television services. We design, deploy and operate enterprise scale, high-performance computing and communications networks. NI&S is a dynamic and exciting organization with a commitment to continuous improvement and is seeking an enthusiastic and motivated person to fill this role.

    As a member of the Operations Support team, the IT Support Specialist will assist in the support, management, operations, optimization, documentation, and troubleshooting of VT Information Technology assets and services. These include high capacity wired and wireless data networks, high performance parallel file systems, large scale computer clusters, flexible and secure cloud resources, extensive telephone and camera systems, storage and backup services, and high volume log and metric aggregation.

    Members of our team will have an opportunity to learn and grow in an environment where all members of the team are expected to:
    - Perform network, systems, and applications administration and other routine operational tasks
    - Develop, enhance, and maintain tools or scripts to assist in provisioning, administration, and performance monitoring
    - Utilize knowledge, assets, and resources to participate in project planning to develop solutions that meet business requirements
    - Contribute to complex aspects of team projects
    - Learn new technologies and skill sets, including configuration management and infrastructure automation
    - Follow established policies, processes and best practices to ensure operational excellence and efficient workflow
    - Create and maintain up-to-date documentation of services and functions
    - Be self-motivators with the capacity to work independently with minimal supervision as well as work in a team environment
  • May 15, 2019 Applications Specialist Network Infrastructure and Services (NI&S) is part of the Division of Information Technology at Virginia Tech. We provide advanced network, communications, public safety, cable television, and data center services. We design, deploy and operate enterprise scale, high-performance computing and communications networks. NI&S is a dynamic and exciting organization with a commitment to continuous improvement and is seeking an enthusiastic and motivated person to fill this role.

    As a member of our Monitoring, Performance, and Analytics team, you will contribute to the design, implementation, and operation of Virginia TechGÇÖs centralized IT monitoring services. These services include log aggregation, metric collection, and reporting/analytics. Our team is comprised of professional, approachable, collaborative staff who are dedicated to facilitating the monitoring of IT assets and enabling business intelligence for our clients. We provide operational support for large-scale platforms, tools, and services that help translate data and questions into knowledge to determine answers and make accurate, data-driven decisions. Come build with us!

    Members of our team will have an opportunity to learn and grow in an environment where all members of the team are expected to:
    - Provide applications administration and other routine operational tasks
    - Develop, enhance, and maintain tools or scripts to assist in provisioning, administration, and performance monitoring
    - Utilize knowledge, assets, and resources to participate in project planning to develop solutions that meet business requirements
    - Contribute to complex aspects of team projects
    - Learn new technologies and skill sets, including configuration management and infrastructure automation
    - Utilize existing policies, processes and best practices to ensure operational excellence and efficient workflow
    - Create and maintain up-to-date documentation of services and functions
    - Be self-motivators with the capacity to work independently with minimal supervision as well as work in a team environment
  • May 03, 2019 Data Engineer The Data Engineer will be responsible for supporting and creating advanced extract, transform and load processes in an enterprise environment. These processes create data marts that are critical to the running of the universityGÇÖs day-to-day operations. The ideal candidate will have strong problem solving skills that can contribute to best practices and moving the university forward with modern approaches to data delivery. This requires strong communication skills with business and technology partners where they can create win-win solutions. They will also be a part of a new initiative to create a data lake in AWS. Many of these technologies are new so the ideal candidate must be able to learn on their own while documenting best practices and training others.
  • Apr 23, 2019 Distance Learning Technician This position is part of Distance Learning Classroom Support group within Technology-enhanced Learning and Online Strategies (TLOS), a division of Virginia TechGÇÖs Information Technology department. The group provides first level technical and operational support for the Technology-enhanced and virtual classrooms used for distance learning programs. The group diagnoses, facilitates, and resolves connection and audio/video failures and other problems related to equipment, software, and network malfunction in an originating or receiving classroom location. The distance learning technician will regularly collaborate with students, faculty, staff, and other groups within TLOS to facilitate distance learning at Virginia Tech.
  • Apr 17, 2019 SysOps Engineer The SysOps Engineer position provides information technology support and administration for the Virginia Cyber Range. The successful candidate will have demonstrated knowledge and experience working with all aspects of operating system and network administration, including but not limited to provisioning, installation/configuring, operation, and maintenance of both the systems and application stacks on infrastructure.
    The SysOps Engineer will be part of the Ops team with primary responsibility for being the expert on building, testing, and rolling-out servers and solutions to support the infrastructure of the Virginia Cyber
    Range. The successful candidatesGÇÖ knowledge of system configurations, setup, and management will be added to the team already versed in cloud architectures to build exercises and scenarios for cybersecurity
    students on virtual (cloud-hosted) infrastructures. Additional responsibilities as part of this team will include: managing the cloud infrastructure and our supporting applications and tools; user account and
    virtual server management within the infrastructure; support for employee desktops; being part of the development team in troubleshooting web software errors; and other duties as assigned.
  • Apr 17, 2019 Network Engineer Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to Inclusive VTGÇöserving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the
    Principles of Community, which are undamental to our ongoing efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

    Network Infrastructure and Services (NI&S) is part of the Division of Information Technology at Virginia Tech. We provide advanced network, communications, public safety, cable television, and data center services. We design, deploy and operate enterprise scale, high-performance
    computing and communications networks. Come join us in ensuring that Hokies have direct access to reliable, leading edge, high-speed national and global research networks and facilities for teaching and learning, research, administration, and community service and engagement.

    NI&S is a dynamic and exciting organization with a commitment to continuous improvement and is seeking an enthusiastic and motivated person to fill this role. Members of our team will have an opportunity to learn and grown in an environment where all members of the team are expected to:
    - Work cooperatively with others as part of a highly functional team
    - Recognize and respect the practices, customs, values, and norms of other individuals, groups, and cultures
    - Focus on identifying and satisfying customer needs
    - Build positive and professional working relationships
    - Listen actively and effectively
    - Understand and appreciate different and opposing perspectives
    - Present ideas and concepts clearly utilizing effective communications skills
    - Manage time and prioritizes tasks to ensure assignments are completed according to established expectations
    - Demonstrate self discipline and reliability

    As a member of our Network Engineering and Operations team, the Network Engineer will contribute to the design, implementation, management, operations, optimization, and maintenance of Virginia TechGÇÖs residential, campus, and research networks and associated services. Virginia Tech networks utilize multiple vendor routing, switching, and wireless technologies. The campus core and border is comprised of a sophisticated MPLS architecture that serves as the high speed backbone for network services that meet the operational, academic, social, and research needs of over 33,000 students and 8,000 faculty/staff.
    Although not limited to the following, the positionGÇÖs responsibilities will include:
    - Manage day-to-day operational activities necessary for deployment, maintenance and
    management of networking systems and technologies including equipment installation, configuration changes and software updates.
    - Provide technical support to monitor, troubleshoot, debug and resolve network
    performance issues including routing, switching, wireless and other network services.
    - Assist in the development of integration tools and configuration management strategies to expedite service provisioning, problem resolution and configuration changes.
    - Investigate, resolve and document security, copyright infringement and other incidents
    using incident management applications and other network management tools and
    applications.
    - Conduct research and evaluation of pertinent solutions, processes, features and
    technologies.
    - Present potential solutions to senior engineers and management.
    - Develop and review documentation, instructional, and procedural manuals for other employees to utilize to resolve problems or make improvements.
    - Engage in approved professional development opportunities such as training sessions and conferences.
    - Participate in an on-call rotation.