Information Technology at Virginia Tech is an organization that serves the university community and the citizens of the Commonwealth of Virginia by applying and integrating information resources to enhance and support instruction, teaching and learning; to participate in, support and enhance research; to foster outreach, develop partnerships with communities, and promote the capabilities of advanced networking and communications; and to provide, secure and maintain systems allowing the university to accomplish its missions.

The Office of Information Technology and CIO at Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, national origin, political affiliation, race, religion, sexual orientation, genetic information, veteran status, or any other basis protected by law.

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Job opportunities with Information Technology at Virginia Tech

  • Jun 06, 2018 Information Center Agent Working in a call center focused on resolving computer user problems, a Information Center Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, and enters the pertinent service information into a computerized ticketing system, and resolves common problems, and escalated more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.
  • Jun 05, 2018 Web Developer Enterprise Systems (ES) is a unit within the Division of Information Technology at Virginia Tech. Enterprise Systems supports the mission of the university by developing, coordinating, and managing application software systems that provide critical information services for university constituents. Business Application and Integration Services is seeking motivated individuals interested in using technology to solve business problems within a dynamic evolving technical environment.

    The Web Developer responsibilities include:
    - Research, analyze, develop, maintain, and modify innovative information system solutions that model complex business processes in a diverse technical environment while ensuring accuracy, efficiency, and maintainability. The technical environment includes database development using SQL, application development (web, batch, services, etc.) using Java, JavaScript, or .Net (C# and VB) and related frameworks.
    - Work as part of a team to implement, maintain, support, and enhance integrations between our primary ERP system Ellucian Banner, Blackbaud CRM, Blackbaud Internet Services, Adobe Experience Manager, Adobe Campaign, other vendor purchased ancillary systems (both locally hosted and cloud based), locally developed systems, and external entities.
    - Provide technical support to campus administrative offices for ES supported systems.
    - Strive to understand business processes and be able to apply this understanding to operational improvement initiatives
    - Communicate effectively with a broad range of users about information technology issues.
    - Create and maintain accurate documentation.
  • May 30, 2018 Lead Integration Engineer Enterprise Systems (ES) is a unit within the Division of Information Technology at Virginia Tech. Enterprise Systems supports the mission of the university by developing, coordinating, and managing application software systems that provide critical information services for university constituents.
    Business Application and Integration Services (BAIS) is a team within Enterprise Systems seeking an experienced and highly motivated Lead Integration Engineer interested in using evolving technologies such as Docker containerization, Java based micro-services, and RESTful APIs to solve business problems within a dynamic technical environment. The Lead Integration Engineer will play an active role in designing, building, and implementing an integration architecture to enable productivity, improve constituent experiences on both desktop and mobile platforms, and promote a highly decoupled application ecosystem. Dedicated to the success of the team, the Lead Integration Engineer works closely with application and cloud architects, developers, business partners, and external vendors to design, implement, and orchestrate integrations, to promote compliance with and evangelize integration architecture designs, and to enhance the Virginia Tech experience. The Lead Integration Engineer brings to the position a deep understanding of modern software development and integration coupled with a commitment to providing innovative solutions to solving enterprise technology challenges.
  • May 30, 2018 HPC Systems Specialist Provide systems administration for Virginia Tech research infrastructure. Provide support to research computing resources, supporting services and applications. Responsibilities include developing or enhancing processes and procedures to assist in systems administration, operation and performance monitoring. Work closely with HPC team at Advanced Research Computing to define and implement best practices for advanced user support and research collaboration projects.
  • May 30, 2018 Application Analyst Enterprise Systems (ES) is a unit within the Division of Information Technology at Virginia Tech. Enterprise Systems supports the mission of the university by developing, coordinating, and managing application software systems that provide critical information services for university constituents.

    Three teams within ES (Finance Applications, Human Resource Applications, and Business Applications and Integration Services) are seeking motivated individuals interested in using technology to solve business problems within a dynamic evolving technical environment. This position includes database development using PL/SQL, application development (web, batch, services, etc.) using Java/Groovy/JavaScript, and reporting/analytics using tools such as MicroStrategy.
    In addition, the Application Analyst will:
    -Research, analyze, develop, maintain, and modify innovative information system solutions that model complex business processes while ensuring accuracy, efficiency, and maintainability
    -Work collaboratively to implement, maintain, support, and enhance integrations with Ellucian Banner, vendor purchased ancillary systems (locally hosted and cloud based), locally developed systems, and external entities
    -Provide technical support for Enterprise Systems applications to campus administrative offices
    -Gather and apply knowledge of business processes to operational improvement initiatives
    -Apply relational database concepts using one or more programming languages to perform database queries, modifications, and database transactions
    -Communicate effectively with a broad range of users regarding information technology issues
    -Create and maintain accurate documentation
  • May 30, 2018 Banner Integration Engineer Enterprise Systems (ES) is a unit within the Division of Information Technology at Virginia Tech. Enterprise Systems supports the mission of the university by developing, coordinating, and managing application software systems that provide critical information services for university constituents.

    The Database and Application Administration team within Enterprise Systems is looking for a driven Banner Integration Engineer with excellent problem-solving skills and motivation to learn quickly. This mid-level position will work to provide Docker container, web server administration, application administration, enterprise systems maintenance, and technical user support in a multi-tiered 24x7 environment

    The responsibilities of this position include:
    Life cycle administration including installation, upgrades, patches and maintenance for application software
    Work collaboratively for the development, implementation, and ongoing support of enterprise application software systems
    Diagnose, troubleshoot, consult, and resolve problems with complex systems in an enterprise environment
    Ensure the availability, scalability, and backup and recovery of enterprise systems
    Develops, implements, and maintains appropriate monitoring to ensure high system availability and maximum performance and security for critical enterprise systems
    Develop and/or code software for operating systems and system utilities to assist in application integration and support of the environment
  • May 30, 2018 Application Developer Collaborative Computing Solutions (CCS) manages Windows Active Directory, virtual computing environments, Software-as-a-Service applications and Cloud consultations for AWS and Azure at Virginia Tech. CCS is seeking an experienced software developer to join its Agile application development team. The CCS application development team is responsible for designing and implementing software-based solutions with a focus on DevOps, security, and scalability.
  • May 30, 2018 Full-Stack Developer The Virginia Cyber Range is seeking DevOps Engineer and Full-Stack Developer talent to develop, maintain, and support the software and infrastructure for the Virginia Cyber Range. These full-time positions are located in Blacksburg, VA. The positions require experience with JavaScript-based programming principles and experience using the Node.js runtime environment, experience developing with Docker container technologies, a solid understanding of Linux system administration principles, and working with serverless technologies in a cloud-based infrastructure.
    The successful candidates will apply specialized knowledge and concepts to the completion of assigned projects to meet the needs and requirements of the Virginia Cyber Range. Projects will range from designing, developing, and troubleshooting purpose-built microservices architecture components to assisting with automating cloud infrastructure to ensure maximum efficiency, while delivering a production-level service to the Commonwealth of Virginia.
    Responsibilities will range from working independently on multiple complex projects to serving as a technical consultant or project lead. May provide consultation and advice on major implementations ensuring that services are available and accessible.
    We encourage inclusivity and cross-functionality in our team and expect our future team-members to also support these ideals. The successful candidates must have the ability to communicate and interact within a team, have a strong work ethic and organization skills to work independently with minimal supervision, and adapt quickly to changing environments.
  • May 29, 2018 Network Engineer The Network Engineer contributes to the design, implementation, management, operations, optimization and troubleshooting of Virginia Tech residential, campus and research networks and associated services. Virginia Tech networks utilize multiple vendor routing, switching, and wireless technologies. The campus core and border is comprised of a sophisticated architecture that serves as the high speed backbone for network services that meet the operational, academic, social, and research needs of over 33,000 students and 8,000 faculty/staff. The position works closely with other members of Network Engineering and Operations (NEO) and Datacenter teams, and often interacts with other programs within Virginia TechGÇÖs Network Infrastructure and Services (NI&S) and other units of the University. The Network Engineer is expected to:

    - Assist in day-to-day operational activities necessary for deployment, maintenance and management of networking systems and technologies including equipment installation, configuration changes and software update
    - Provide technical support to monitor, troubleshoot, debug and resolve complex network issues including routing, switching, wireless and other network services
    - Assist in the development of integration tools and configuration management strategies to expedite service provisioning, problem resolution and configuration changes
    - Contribute to projects and tasks as directed
    - Investigate, resolve and document security, copyright infringement and other incidents using incident management applications and other network management tools and applications
    - Perform research and evaluation of pertinent solutions, processes, features and technologies. Promote potential solutions to senior engineers and management
    - Develop, produce, and review documentation, instructional, and procedural manuals for other employees to utilize to resolve problems or make improvements
    - Expand on relevant skill sets by actively participating in approved professional development opportunities such as training sessions and conferences
    - Participate in a 24/7 on-call rotation
  • May 08, 2018 Information Technology Specialist I Provide information technology support to IT Experience and Engagement.

    Customer Support/Consulting:
    -Provides accurate solutions to reported problems employing advanced knowledge of desktop computing operating systems and applications, network connectivity and Virginia Tech Central IT provided software applications and services
    -Uses appropriate diagnostic tools to solve or escalate reported symptoms
    -Escalates problems to application/service area when appropriate (i.e., problems requiring diagnostic skills, tools, or expertise not available at secondary level)
    -Support end users via phone, via e-mail, through interactive online methods, and in person for access to computing resources, central computing services and desktop computing
    -Analyze user needs to make hardware, software and configuration recommendations to systems administrators and the end-user community
    -Sanitize computers for electronic equipment disposal or sale
    -Imaging and deployment of new computer Provide desktop support for FASTR supported workstations as directed by Management and/or Team Lead.
    -Apply patches/upgrades to operating systems and applications software.
    -Install and repair system hardware.
    -Install and manage application software such as Oracle client, Microsoft Office Suite.
    -Configure, manage and troubleshoot network services.
    -Troubleshoot diagnose and repair system and hardware problems.
    -Document system configurations and changes.
    -Document computer location and user assignment.
  • May 01, 2018 Office and Administrative Assistant The administrative assistant for Information Technology Acquisitions (ITA), a unit of Division of Information Technology, reports to the Director, ITA. This position performs a variety of duties including secretarial assistance to the director, department staff and processes paperwork, schedules and manages department activities, assists with the management of subscription based software, ITA's Content Management System (CMS) implementation, and acts as a back up for the fixed assets coordinator and at the Software Distribution office.
  • Apr 24, 2018 Quality Assurance Analyst The Quality Analyst is a key member of the User Engagement team and is responsible for the overall quality of the customer interactions, making improvement recommendations to Management and monitoring the results of recommendations. The position is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customerGÇÖs experience when interacting with 4Help (User Engagement). The position designs and conducts quality analysis to support the functions of a continuous 365 day, 24+ù7 support center operation including providing input for scheduling and ensuring coverage is adequate for operations. The Quality Analyst analyzes data from multiple sources and provides real-time feedback to the management team and to department leadership. In addition, this position is responsible for review of customer satisfaction indicators and providing reports to management. This position is responsible for providing operational input into strategic planning and supporting the continuous improvement of support center operations. This position also acts as a shift lead, providing shift leadership for agents in the support center, including activities such as serving as a point of escalation and knowledge expert, ensuring agents have what they need to effectively execute their duties, and further escalating issues or questions as needed.

    Applicants are required to include a sample quality analysis report or template that could be used to provide feedback to agentsGÇÖ incident data and summarizes any recommendations for improvement.

    Virginia Tech is unable to sponsor applicants for work visas for this vacancy.
  • Mar 23, 2018 Executive Director of Secure Identity Services The Division of Information Technology at Virginia Tech, seeks an experienced, talented and driven leader for the Secure Identity Services unit.
    Secure Identity Services develops enterprise-level secure identity authentication and access management solutions; provides and supports the universityGÇÖs identity and access management (IAM) infrastructure; and provides related services to users and organizations across Virginia Tech.
    The Executive Director for Secure Identity Services provides strategic leadership and direction for managing and advancing the universityGÇÖs online identities and their use in accessing university services and information. This position reports to the universityGÇÖs Vice President for Information Technology and Chief Information Officer which reports directly to the universityGÇÖs President. The Executive Director of SIS fills a vital role as Virginia Tech grows in complexity and engages in new partnerships across Virginia and around the globe, and as the institution works to better leverage its data while maintaining security and privacy.

    Key Responsibilities
    - Oversees units that provide development, testing, and production support of the universityGÇÖs identity and access management and authentication systems;
    - Provides leadership and inspiration to teams that create and support enterprise-level software solutions and serves as a role model to inspire attitudes of excellent customer service, professionalism, creativity, and dedication to supporting the universityGÇÖs mission;
    - Explores initiatives to improve security and usability of the identity and access management environment, and sponsors projects to implement selected initiatives;
    - Communicates effectively with stakeholders and collaborates with other departments and universities to promote and provide secure identity, authentication and access management solutions;
    - Engages in national and international initiatives and collaborations to advance Virginia TechGÇÖs capabilities and effectiveness;
    - Ensures that enterprise development projects are executed in a manner that preserves or enhances core functionality while assuring system and data security and individual privacy;
    - Maintains awareness of security and privacy practices, emerging technologies, government and industry standards, and software development practices used to provide secure, reliable system implementations;
    - Builds and maintains strategic partnerships and positive and effective service relationships with stakeholder groups including customer organizations, higher education institutions, industry partners, and administrative and academic university officials;
    - Provides leadership in formulating policies, standards, and procedures to secure the universityGÇÖs identity information resources; and
    - Develops and monitors budgets in assigned department; implements and allocates resources following budget approval; approves expenditures.

    We encourage you to apply for this position if:
    - You enjoy working with a wide variety of stakeholders within and outside of Information Technology to craft and execute strategies that enable and advance university goals
    - You are adept at leading, facilitating, and encouraging meaningful service and organizational evolution
    - You would like to live and advance your career in one of the most beautiful regions in the country, at an institution ranked #1 in best quality of life by the 2017 Princeton Review