Information Technology at Virginia Tech is an organization that serves the university community and the citizens of the Commonwealth of Virginia by applying and integrating information resources to enhance and support instruction, teaching and learning; to participate in, support and enhance research; to foster outreach, develop partnerships with communities, and promote the capabilities of advanced networking and communications; and to provide, secure and maintain systems allowing the university to accomplish its missions.

The Office of Information Technology and CIO at Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, national origin, political affiliation, race, religion, sexual orientation, genetic information, veteran status, or any other basis protected by law.

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Job opportunities with Information Technology at Virginia Tech

  • Aug 17, 2017 Administrative Support Assistant Serves as a receptionist and adminstrative assistant for the suite of the Executive Director, Deputy Executive Director, and Senior Directors of Network Infrastructure and Services. Provides administrative support by scheduling meetings, working on projects, processing financial and other administrative transactions, and serving as backup to Administrative Assistant to the Executive Director. Coordinates travel arrangements, performs a wide variety of general office duties, and adheres to university policies and procedures. Must exercise sound judgment, be pro-active and meet deadlines in a fast-paced environment.
  • Aug 16, 2017 Coordinator of Program Evaluation Technology-enhanced Learning and Online Strategies (TLOS), part of Virginia TechGÇÖs Division of Information Technology, seeks a coordinator of program evaluation to develop and implement policies and practices that foster a culture of continuous assessment within the organization. Reporting to the TLOS Deputy Executive Director, the successful candidate will coordinate internal evaluation and assessment activities across all of TLOSGÇÖs groups using a mixed-methods, data-driven approach. The coordinator will collaborate closely with senior directors, program coordinators, and project managers to understand TLOSGÇÖs mission, align the organizationGÇÖs daily work with that mission, and facilitate meetings and reporting activities for internal and external stakeholders. The successful candidate will also serve as the assessment coordinator for the 4-VA Collaborative, a joint venture involving Virginia Tech and other universities in the commonwealth. As a member of the 4-VA professional staff, this individual will assist in the implementation of assessment activities in institutional-level projects. The successful candidate will coordinate plans, strategies, and methods for the assessment of the 4-VA initiatives (collaborative research, course redesign, course sharing, and degree completion).

    The coordinator of program evaluation will be expected to adjust his or her focus to align with the current needs of the organization. At minimum, however, the successful candidate will assume the following responsibilities:

    - Employ quantitative and qualitative methods of research and analysis to advance a data-informed approach to provisioning and improving TLOS programs and services.

    - Identify tools and practices that can be used consistently across all groups within TLOS and improve their effectiveness through promotion, training, and policy-making.

    - Work with TLOSGÇÖs technical communicators to produce annual reports and other public-facing materials that document TLOSGÇÖs work.

    - Lead program-related data collection efforts for TLOS and 4-VA initiatives; assist with the collection and analysis of data for other university-supported initiatives.

    - Create, share, and customize research designs and assessment resources for use by 4-VA institutions.

    - Serve as an evaluation consultant for projects funded by 4-VA at Virginia Tech and other 4-VA institutions.

    - Lead efforts to develop and share the 4-VA Collaborative narrative via formal reports, online stories, data visualizations, and other means.
  • Aug 09, 2017 Distance Learning Technician Provides first level technical and operational support for statewide videoconference network and electronic classrooms in the production of distance learning programs. Diagnose and facilitate/solve connection failures, audio/video failures, and other problems related to equipment malfunction at the terminal level.
  • Aug 08, 2017 Distance Learning Technician This position is part of Distance Learning Classroom Support group within Technology-enhanced Learning and Online Strategies (TLOS), a division of Virginia TechGÇÖs Information Technology department. The group provides first level technical and operational support for the Technology-enhanced and virtual classrooms used for distance learning programs. The group diagnoses, facilitates, and resolves connection and audio/video failures and other problems related to equipment, software, and network malfunction in an originating or receiving classroom location. The distance learning technician will regularly collaborate with students, faculty, staff, and other groups within TLOS to facilitate distance learning at Virginia Tech.
  • Aug 04, 2017 Video Platforms Application Administrator Reporting to the Senior Director, Learning Systems, the successful candidate will act as a member of the Technology-enhanced Learning and Online Strategies (TLOS) Learning Systems team. TLOS, a division of Virginia Tech Information Technology, is responsible for the technology infrastructure used at Virginia Tech for various systems related to teaching and learning. These systems include, but are not limited to our Learning Management System, our Student Perceptions of Teaching (SPOT) survey system , our Networked Learning Initiatives system, our Blogging Platform, and our multi-media systems for Video Conferencing, Lecture Capture, and Video Content Management. It is expected that this tool portfolio will grow and change over the next several years.

    The candidate will be the primary technical expert for our multi-media platforms. This person will help us choose future platforms as we grow and change - helping us to plan our strategy. Further she/he will own the baselines for GÇ£video-enabled classroomsGÇ¥ setting the standards for others to follow and ensuring sound technology choices are made. Our hire will help us integrate video into other teaching and learning systems. The successful candidate will be our application administrator GÇô doing configuration, setup, and Tier 3 support for our video systems. The job requires both a base of technical knowledge of systems, along with the ability to understand how the applications are used and skills in communicating this to the rest of the department.

    Core Responsibilities:

    - Performs both routine and project based application administration duties on teaching and learning systems related to video and audio content.

    - Owns and manages baseline configuration for video-enabled classrooms. Plans video strategy working with the leadership team in TLOS.

    - Understands, tests, and select both audio and video related equipment to keep us in line with current industry best practices. Also monitors video streams and troubleshoots problems anywhere in the video life-cycle, working with external partners when necessary.

    - Works collaboratively with other teams within TLOS (support, quality assurance, trainers, instructional designers) to meet project goals and organizational objectives.

    - -¡Works with the TLOS Development team to put development projects into pilot and production stages. Helps design workflows related to audio/video file processing that can be translated into code/systems.

    - -¡Handles escalated support tickets that require someone with deep systems knowledge to be involved (this is Tier 3 support GÇô after both the VT help desk and the TLOS support personnel have already reviewed the incident).

    - Acts as a backup for our general purpose application administrator that supports systems beyond video/audio specific ones.
  • Jul 25, 2017 Operations Analyst The Operations Analyst is a key member of the User Engagement team supporting data management, reporting, problem resolution and work force management. The position designs and conducts data and metrics analysis to support the functions of a continuous 365 day, 24x7 support center operation including planning schedules and ensuring coverage is adequate for operations. The Operations Analyst collects data from multiple sources and provides forecasting and real-time feedback to the management team and to department leadership. This position is responsible for providing operational input into strategic planning and supporting the continuous improvement of support center operations. In addition, this position will recommend and implement operational improvements as well as ensure adherence to operational practices and procedures. This position also acts as a shift lead, providing shift leadership for agents in the support center, including activities such as serving as a point of escalation and knowledge expert, ensuring agents have what they need to effectively execute their duties, and further escalating issues or questions as needed.

    Applicants are required to include a sample operations report that you would write after a significant I.T. systems failure, to summarize the event and make recommendations for improved support center operations in the event of a similar failure.

    Virginia Tech is unable to sponsor applicants for work visas for this vacancy.
  • Jul 07, 2017 Computational Scientist Advanced Research Computing manages Virginia TechGÇÖs state-of-the-art high-performance computing (HPC) infrastructure that serves the research community, including a 300+ node cluster equipped with Intel Xeon Phi co-processors and a 200+ node cluster equipped with multiple GPUs per node. The Computational Scientist will interact regularly with students and faculty to provide both basic and advanced training and devise computational strategies to advance a wide range of research projects. The Computational Scientist will teach, develop, and contribute to training sessions and workshops as well as semester-length courses dedicated to topics in parallel computing. The Computational Scientist will also interface with HPC system administrators to coordinate tasks such as HPC software installation and system configuration in addition to benchmarking, testing, and optimization of new HPC hardware.
  • Jun 23, 2017 Lead Application Analyst Enterprise Systems (ES) is a unit within the Division of Information Technology at Virginia Tech. Enterprise Systems supports the mission of the university by developing, coordinating, and managing application software systems that provide critical information services for university constituents. The Finance Applications team within Enterprise Systems is seeking a motivated individual interested in supervising a team of application analysts that use technology to solve business problems within a dynamic evolving technical environment.

    The Lead Application Analyst for Accounts Receivable responsibilities include:
    - Provide supervision and leadership to team of application analysts ensuring timely delivery and accurate results.
    - Elicit functional requirements using a variety of techniques and tools such as interviews, requirements workshops, business process descriptions, use cases, task and workflow analysis. Interpret customer business needs using analytical skills combined with technical expertise to create system requirements and technical specifications.
    - Research, analyze, develop, maintain, and modify innovative information system solutions that model complex business processes in a diverse technical environment while ensuring accuracy, efficiency, and maintainability. The technical environment includes database development using SQL and PL/SQL on Oracle/PostgreSQL, application development (web, batch, services, etc.) using Java/Groovy/JavaScript, and reporting/analytics using MicroStrategy.
    - Work as part of a team to implement, maintain, support, and enhance integrations between our primary ERP system Ellucian Banner, vendor purchased ancillary systems (both locally hosted and cloud based), locally developed systems, and external entities.
    - Provide technical support to campus administrative offices for ES supported systems.
    - Strive to understand business processes and be able to apply this understanding to operational improvement initiatives
    - Communicate effectively with a broad range of users about information technology issues.
    - Create and maintain accurate documentation.

    Virginia Tech is unable to sponsor applicants for work visas for this vacancy.
  • Jun 23, 2017 Computer Systems Administrator Computer systems administration with strong emphasis on storage administration that supports High Performance and research computing through interactions with the Advanced Research Computing groupGÇÖs Computational Scientists and faculty researchers across campus.

    To provide system administration and application support to assure the reliability, availability, functionality and security of GPFS storage cluster and other related systems. Responsibilities include developing or enhancing software tools or scripts to assist in systems administration, and performance monitoring. Maintain and develop security tools/utilities for forecasting, responding and detecting internet attacks. Lead efforts to isolate and determine causes of system problems that may be complex in nature. Provide technical consulting to IT staff, and university community and assist in solving extraordinary user problems
  • Jun 23, 2017 HPC System Engineer Virginia Tech has built state-of-the-art high-performance computing (HPC) infrastructure to serve its academic and research community. HPC System Engineer is a newly created position at Advanced Research Computing (ARC), a unit of Information Technology. The HPC systems engineer will work in concert with computational scientists at ARC and with servers, storage and networking team members to advance HPC infrastructure, help develop web and cloud services for VT researchers, and maximize the productive use of HPC and visualization systems, both on campus as well as at federally-funded national centers and cloud-based commercial providers. The successful candidate will investigate emerging technologies in operation of research computing, storage and networking. They will help develop web-based portal, visualization tools, and implement private and hybrid cloud technologies for increased productivity and collaboration. Ability to undertake complex system integration projects, develop systems tools, and use system performance metrics in problem resolution and efficient use of production systems will be helpful. The successful candidates will have the ability to understand and translate HPC software and infrastructure requirements from the research community into developing effective solutions.

    The qualified candidates will have the knowledge of high performance computing environments and scientific tools and software. The candidates will have a strong background in the Linux operating system, programming languages (C,C++,Java), and scripting languages (Bash, Python). The ideal candidate will have familiarity with or experience in virtualization techniques and cloud computing best practices including network and data security.
  • Jun 09, 2017 Lead Applications Analyst Excellent opportunity to provide leadership and coaching to a team while continuing to be involved in the technical aspects of the job. Provides supervision and leadership to team of application analysts ensuring timely delivery and accurate results. Interpret customer business needs using analytical skills combined with technical expertise to create system requirements and technical specifications. Develop test plans and review new and modified systems and programs to ensure internal standards and efficiency requirements are met. Provide technical consultancy, expertise, coaching, and advice to all application analysts on the Human Resource Applications team and build effective relations with customers and other groups within Enterprise Systems.

    Virginia Tech is unable to sponsor applicants for work visas for this vacancy.
  • May 24, 2017 Systems Engineer Provide operational support for servers and storage that host Virginia Tech administrative, research computing and support applications. Responsibilities include system and storage administration, developing or enhancing software tools or scripts to assist in administration and performance monitoring.
  • Feb 15, 2017 Web Software Developer Network Infrastructure and Services provides network, wireless, public safety, voice, and cable TV services for the faculty, staff and students at Virginia Tech. NI&S is looking for intrinsically motivated individuals to be part of an Agile team that utilizes test-driven design to build applications using modern technologies. Applications developed will need to integrate with existing departmental systems, databases, and directories, using a combination of web services, messaging, and direct SQL/LDAP access.