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IT Experience & Engagement (ITE²)

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Information Technology Experience & Engagement

Information Technology Experience & Engagement (ITE²) is focused on collaboratively evolving and actively ensuring a high quality user experience when interacting with the Division of Information Technology. ITE² serves as the “front door” for users across the university, providing support and coordination of activities. ITE² also works closely with Division units to continuously review and improve the user experience.

Computer displaying a web page article.
Data-Driven IT Support Operations and Decision-Making: A Grassroots Effort

Data-driven decision-making can occur at either the strategic level or the operational level. While data-driven decision-making at the strategic level often requires a carefully considered plan, significant investment, and a top-down approach, data-driven decision-making at the operational level can be a grassroots effort that does not require significant financial or personnel investment.

Claire Krendl Gilbert
Executive Director

Information Technology Experience & Engagement (ITE²) is focused on collaboratively evolving and actively ensuring a high quality user experience when interacting with the Division of Information Technology. ITE² serves as the “front door” for users across the university, providing support and coordination of activities. ITE² also works closely with Division units to continuously review and improve the user experience.

Information Technology Symposium
Information Technology Symposium

To support the exchange of information and greater collaboration between all IT professionals at Virginia Tech, the IT Council and the Division of IT are hosting a new program called the IT Symposium. The inaugural event is coming up on the afternoon of April 7, 2017.

David Duckett recognized for outstanding leadership
David Duckett recognized for outstanding leadership

In recognition of his strength as a leader, David Duckett has received the university's 2016 McComas Staff Leadership Award, which honors the significant leadership contribution of staff members employed at Virginia Tech for at least one year.