Frequently Asked Questions (FAQs)

When my.vt.edu launches, you will see cards instead of links. Users can personalize their view by placing the ones used most often at the top, and hiding cards not commonly used. 

Students will go to my.vt.edu  to access their personal, academic, and financial information. Employees will also access their personal information at my.vt.edu.

Below are sample layouts – which may not reflect the final version. 

Yes, my.vt.edu is mobile-friendly. On a phone or tablet, users will navigate to my.vt.edu through their preferred browser.

The go-live conversion, (the time when we switch all systems from HokieSPA to my.vt.edu), is slated to begin prior to the Memorial Day weekend at 5 p.m. Thursday, May 21 and continue through 8 a.m. Tuesday, May 26.  

Self-service interactions found on HokieTEAM and HokiePLUS will be available at my.vt.edu. 

Yes. Some departments will provide their own training on specific technical or business processes. Other training will be posted on it.vt.edu/ERP when it becomes available. For most users, the platform should be intuitive and easy to navigate, requiring little training. 

All services that rely on Banner will be unavailable during the go-live conversion, (the time when we switch all systems from HokieSPA to my.vt.edu). Business processes that rely on data from the data warehouse or data lake will also be affected.  

The project team plans for the go-live conversion to take, at most, five days, two of which will fall during a weekend. Data in the warehouse and data lake will be refreshed as soon as possible after my.vt.edu is live.  

It will not change how students register or add/drop classes. But they will need to go to my.vt.edu to access registration and course information. 

HokieSPA will be unavailable during go-live conversion, (the time when we switch all systems from HokieSPA to my.vt.edu).  

Expect a clean and customizable user interface with cards that link to your academic, financial, and personal information.