Division of IT: ITSM Processes
IT Service Management Processes
These processes only apply to the Division of IT and not to the rest of the university.
If you are interested in IT Service Management, join the ITSM interest group by going to groups.google.com, searching for “itsm”, and requesting to join.
Major Incident
Description
Defines response to degradations or outages of core or critical IT services.
Documentation
- Major Incident
- Version 1: March 31, 2021
- Flowchart Diagram
Process Management (not currently in use)
Description
How to create, modify, and remove processes that apply across Virginia Tech's Division of Information Technology.
Documentation
- Process Management Process
- Version 1: Jan. 5, 2016
- New Process Template