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Division of IT: ITSM Processes

IT Service Management Processes

These processes only apply to the Division of IT and not to the rest of the university.

If you are interested in IT Service Management, join the ITSM interest group by going to groups.google.com, searching for “itsm”, and requesting to join.

Major Incident

Description
Defines response to degradations or outages of core or critical IT services.


Documentation

Process Management (not currently in use)

Description
How to create, modify, and remove processes that apply across Virginia Tech's Division of Information Technology.


Documentation