Division of IT: ITSM Processes

IT Service Management Processes

The processes below apply only to the Division of IT and not to the rest of the university.

IT Service Management processes guide and coordinate activities and clarify roles and responsiblites with the intention to help service providers deliver services that better position customers to achieve desired business outcomes.

Design of these processes draws on the IT Infrastructure Library framework. For an introduction to the IT Infrastructure Library, watch the ITIL 4 Foundations course on LinkedIn Learning. If you are interested in IT Service Management, join the ITSM interest group by going to groups.google.com, searching for “itsm”, and requesting to join.