Information Technology Experience & Engagement

Dawn A. Zimmer, Executive Director

Information Technology Experience & Engagement (ITE²) is focused on collaboratively evolving and actively ensuring a high quality user experience when interacting with the Division of Information Technology. ITE² serves as the “front door” for users across the university, providing support and coordination of activities. ITE² also works closely with Division units to continuously review and improve the user experience. The unit’s work is divided across three primary functions:

  • User Engagement, which is the main point of engagement for users including areas such as: the IT Information Center (a call center open around the clock, 365 days a year, available here: (540) 231-4357) and 4Help  (a service desk assisting the Virginia Tech community with computing-related questions)
  • Experience Design and Improvement, which dedicates team members to working across the IT organization to improve the user experience
  • Communications and Outreach, which includes team members focused on communications, documentation, and customer outreach