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Information Technology Experience & Engagement

Dawn A. Zimmer, Executive Director

Information Technology Experience & Engagement (ITEE) is focused on collaboratively evolving and actively ensuring a high quality user experience when interacting with the Division of Information Technology. ITEE serves as the “front door” for users across the university, providing support and coordination of activities. ITEE also works closely with Division units to continuously review and improve the user experience. The unit’s work is divided across three primary functions:

  • User Engagement, which is the main point of engagement for users including areas such as: the IT Information Center (a call center open around the clock, 365 days a year, available here: (540) 231-4357) and 4Help  (a service desk assisting the Virginia Tech community with computing-related questions)
  • Experience Design and Improvement, which dedicates team members to working across the IT organization to improve the user experience
  • Communications and Outreach, which includes team members focused on communications, documentation, and customer outreach
Dawn A. Zimmer, Executive Director Information Technology Experience and Engagement

Organizational Chart

Contact: Dawn Zimmer, Executive Director
Andrew Information Systems Building
Office 209A
1700 Pratt Drive
Blacksburg, VA 24060