Microsoft Copilot generative AI tools help employees save time, improve workflows

In January 2025, the university launched a six-week pilot program to explore the potential of Microsoft’s new AI assistant, M365 Copilot to improve employee workflows, and to help determine if the application should be offered to the wider university community. 177 faculty and staff participants attended weekly training sessions and completed hands-on projects and challenges designed to build familiarity with Copilot’s capabilities in automating tasks, enhancing productivity, and streamlining digital workflows.

A critical component of the pilot was rigorous data collection—including usage metrics, interaction analysis, and structured feedback surveys—to evaluate both the tool’s effectiveness and the impact of the training itself. This dual lens ensured a comprehensive understanding of how AI can support day-to-day operations across diverse university roles.

At the close of the pilot, 80 percent of participants said they were satisfied or very satisfied with the tool, and 92 percent would recommend it to a colleague. They noted measurable time savings, improved document creation workflows, and enhanced confidence in navigating digital AI systems. Based on the success of the pilot, Microsoft 365 Copilot was approved as an AI option for departments. This work will inform future decisions about campus-wide AI adoption and how best to leverage emerging technologies in service to the university’s mission.